Changes to your dental visit

Covid19 update
15 May 2020
Emergency dentist logo: tooth with a first aid kit
Opening for emergency treatment
29 May 2020

We know that the Covid19 pandemic has been a difficult time for everyone, but also that we need to be there to still able to care for you and your dental needs. We have been working very hard to reconfigure the way we operate so that we can resume care as quickly as possible while ensuring your safety at all times.

This does mean that as we reopen to emergency care only initially, and then some routine care from 8th June, your experience of dental care may be a little different to what you are used to, so we’ve produced this quick guide about the changes in place at the moment and how they will look and feel. If you have any questions abou your visit then please do contact us through the website or by phone and we will be happy to answer them.

If you have or anyone in your household has any of the symptoms of Covid-19/Coronavirus or has had them in the last 14 days, please let us know as soon as you can; do not attend your appointment and follow the government guidelines around self-isolation.

Before your visit

  • You will receive a reminder in the run-up to your appointment. Please contact us if you need to rearrange; this is no problem as long as you let us know!
  • Please update your medical history in the 24 hours leading up to your visit
  • Please make sure you have cleaned your teeth and used the toilet before you attend as they may not be available at the practice.
  • Please come alone or only with an essential carer
  • Please only bring essential belongings
  • Due to distancing protocols it may not be possible to arrange checkups and hygienist appointments at the same visit.

When You Arrive

  • Please feel free to use the car park at the back of the practice if you have driven
  • Please call the practice from your car or from outside We are using different entrances and will direct you where to go.
  • We will let you know when you can come through and will meet you at the entrance; the dentist will be wearing a visor, mask and other PPE.
  • On entering you will be asked to use hand sanitiser and have your temperature checked before entering the surgery.
  • There will be no other patients in reception and you will be invited straight into the treatment room

During Treatment

  • Our team will be wearing full PPE, including face-visors and masks at all times – it may be worth warning younger children that we will look a little different but we are the same people underneath!
  • Due to new restrictions and regulations it may sometimesbe necessary to provide a temporary treatment to stabilise things or make them more comfortable rather than complete definitive treatment on an initial visit
  • Some hygienist treatments will also be completed by hand instrument rather than Airflow
  • Following every visit the surgery and entrance-way will be cleaned and disinfected