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Complaints policy






 

Our complaints policy

At Wigginton Dental Practice we try to ensure that all our patients are pleased with the service we provide. We will make every effort to resolve any complaints or concerns as quickly as possible, and in a caring and sensitive way.

If you are unhappy with any aspect of your care - or would like to discuss any concerns with us - please
contact us
to let us know, either in person or by post.

We will do our very best to respond to your complaint within three days, and resolve the issue within fourten days. If we cannot fulfil these timescales, we will let you know promptly.

For full details of our complaints policy, please ask for a leaflet from Reception.

If you are not satisfied with the results of our procedures, then a complaint may be made to:

Denplan Complaints Department, for Denplan patients registered with this practice - 0800 169 7220

Dental Complaints Service an independent service for private cases -
Stephenson House, 2 Cherry Orchard Road,
Croydon, CR0 6BA
Email    info@dentalcomplaints.org.uk

NHS England, for complaints about NHS treatment -
PO Box 16738, Redditch, B97 9PT.
Phone   0300 311 2233
Email    england.contactus@nhs.net

The General Dental Council (GDC), for further advice: 37 Wimpole Street, London, W1M 8DQ
Phone   020 7887 3800
Email   complaints@gdc-uk.org

Alternatively, you can complain to the
Care Quality Commission -
Healthcare Team, Citygate - Gallowgate,
Newcastle-upon-Tyne NE1 4PA
Email   info@cqc.org.uk

 




Denplan

18, Mill Lane  Wigginton  York  Y032 2PU   01904 764 539      
© Wigginton Dental Practice 2019